Help Centre
Below are answers to some of the most common questions about ordering, payments, delivery and returns. If you need help, feel free to contact our team.
Orders
How do I place an order?
Simply browse our website, add the items you want to your cart and proceed to checkout. You will receive an order confirmation email once your order has been successfully placed.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to assist before the order is processed or dispatched.
How do I know if my order was successful?
Once your order is placed, you will receive an order confirmation email with your order details.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, Afterpay, Zip, POLi and bank transfer.
Can I pay by bank transfer?
Yes. If you choose bank transfer at checkout, payment instructions will be provided after your order is placed.
Is it safe to pay on your website?
Payments are processed through secure payment providers using encrypted systems.
Shipping & Delivery
Do you ship across New Zealand?
Yes, we ship nationwide across New Zealand.
How long does delivery take?
Orders are usually processed within 1–2 working days. Delivery times may vary depending on your location.
Do you deliver to rural addresses?
Yes, rural delivery is available. A rural delivery surcharge may apply.
Returns & Warranty
Can I return an item if I change my mind?
Change-of-mind returns may be accepted within 14 days provided the item is unused and in re-saleable condition.
What if my item arrives damaged or faulty?
Please contact us within 3 working days of delivery with photos and your order details.
Contact & Support
How can I contact customer support?
If you have any questions about your order, products or delivery, please email us at meggohelp@gmail.com.